What! Time box creativity? You can’t put a time limit on being creative! As a project manager, you’ve likely heard this many times from the creative people on your team—from coders and developers to writers and designers. Well, they’re right; creativity doesn’t come with the snap of your fingers or at any given time. You can’t say, “Sit here and come up with a creative idea in an hour.” Creativity happens when the brain has time to really mull over and think through an idea. Call it the eureka moment, if you will. Project managers often hear from many creative counterparts that their best ideas come when they can roam freely and stimulate their minds with experiences that have nothing to do with the creative problem they are trying to solve (read: the project set forth before them). For instance, a UX designer may want to escape to the book store to flip through splashy magazine ads. Hey, it happens. After all, sometimes creative ideas speak to us through our subconscious, manifested through our dreams. Other times, they leap off the page of a favorite magazine or grow roots after what appears to be idle chit-chat in the break room. So, what if you, as a project manager, could harness this creative energy, and still make your deadlines on a project? Here in lies the challenge. You have to offer that creative freedom with the use of what I call “creative time boxes.” What is a creative time box? Simply, it’s a set time in which you and your creative resources agree can be reserved for their creative “roaming.” It can be a few hours each week to read in the park, the chance to meet with colleagues at a local coffee shop, or the use of music at project meetings and brainstorms to inspire the team. The method you choose should be decided by the “creatives.” If you don’t fully understand why a creative person needs this, that’s okay. Respect it. It’s only going to benefit you and the project in the long run. Oh, and if a creative needs a mid-afternoon nap to recharge, that’s okay too. You are probably shaking your head and saying aloud right now, “Naps? Really! How do I convince upper management to let the team take naps? How can this possibly help get things done?” The easiest way to convince anyone of anything is with results. Regardless of creativity taking time away from the computer or away from the office, you can justify this with what you deliver and how you deliver it. If you make your deadlines and your team does amazing work, a good manager will recognize the value of what you are doing for the creative team. Also, you can always reference numerous studies and articles that speak about creative results and how they are obtained. This may seem unorthodox to you; but if it works, it’s worth it. Why Creating & Respecting a Creative Process Matters- Two perspectives Revealed: The Project Manager’s & The Creative’s From the PM: Talk to your team about what their creative method is. How do they come up with new ideas? When do they get ideas? What can you do to help them find the time to be more creative? Help foster this. From the The Creative: Yes! We appreciate you, as a project manager, trying to understand our work styles and how we’re driven to complete projects. Time away from the desk and meetings off-site for a coffee pick-me-up isn’t a hindrance; rather, it’s fuel to tackle the critical stage of being creative. We understand deadlines; we just hope you’ll understand that quality of deliverables often increases exponentially when you let us be us. From the PM: Organize and prioritize what you need your creative team to do. You can’t drop 20 things on a creative person’s desk, saying, “Get this done by the end of the week.” You have to help them understand the priorities and get them the information they need to understand the project so they can start to formulate it in their minds. Yes, they are creative, but they can’t read your mind. From The Creative: It’s hard to get things done when we don’t know the outcome we’re striving for—or where to go to find out any answers we may have along the way. Also,where does this fit among all the other things we need to do? Helping clear things “out of the way” for us to focus on more time-heavy creative tasks with higher stakes will only benefit everyone, including the project manager. From the PM: Remove distractions from their work day. Have you ever tried to work with your young child asking you a million questions? It’s not easy. Same rule applies to a creative person. The more interruptions to their creative flow, the less likely their creative ideas will grow. Make project rules of engagement that reduce the amount of interruptions to the creative team. Schedule and stick to meetings, so they know when they need to go into meeting mode and leave creative mode. From the Creative: A child asking a million questions is a child being himself. However, nothing is worse than having to switch directions 542 times a day, then still being expected to deliver top-notch projects. We need to focus; we need to tune into the highly creative parts of the project (and our brains), because they’re often the most time consuming. Expecting us to be able to “turn on” at any time and not respecting our schedules is extremely frustrating—and so inefficient. Instead, understand how we like to work. We get that you’ll need to talk to us. We’re open to that. Most often, though, give us a head’s up so we can mentally change gears. From the PM: Offer them creative time boxes. Set time aside where they will be available to roam creatively, trust them to leave the office and understand this time is critical to maintaining their creative mojo. From the Creative: True, you can’t snap your fingers and immediately have the right idea or approach to a project. But if we know we have some time just for thinking, exploring, mocking up designs, writing and re-writing during a block of the day, our brains will anticipate that and get ready to “plug in” to that elusive part of the mind that makes us so great at what we do. If Thur20like to work. We get that you’ll need to talk to us. We’re open to that. Most often, though, give us a head’s up so we can mentally change gears. From the PM: Offer them creative time boxes. Set time aside where they will be available to roam creatively, trust them to leave the office and understand this time is critical to maintaining their creative mojo. From the Creative: True, you can’t snap your fingers and immediately have the right idea or approach to a project. But if we know we have some time just for thinking, exploring, mocking up designs, writing and re-writing during a block of the day, our brains will anticipate that and get ready to “plug in” to that elusive part of the mind that makes us so great at what we do. If Thursdays are Think-Tank Days, we’ll show up energized, caffeinated and happy. You just need to let us have that time! From the PM: A creative workspace is critical. Let them listen to music, use headsets, and decorate their work space. Lighten up at meetings, and try playing some music. Or have these meetings off-sight in a creatively conducive location. Remember when your university professor held class outside? Yeah, that was cool. From the Creative: Music, color, graphics, stuff! Yes, we charge and re-charge our minds so many times a day, in so many different ways. Maybe it’s a break to read an article online. Or maybe we put in the earbuds to rock out to our favorite music. And sometimes it’s just a quick walk outside. But we’re very sensitive to our environment, and the more we can claim it as “ours,” the more comfortable we’ll be — and that means it’ll be easier to slip into the creative process and get things done. Honest. It may not make sense to non-creative people, but I bet all my creative friends out there are nodding vigorously in agreement. From the PM: Hold the creative team accountable. It sounds “managerial,” but with great power comes great responsibility. If you give people the power to creatively roam, they also need to deliver. Make sure you set realistic goals, deadlines and milestones that the team agrees to meet. Make sure to track progress so that you don’t miss critical deadlines and hold them accountable. Make sure they aren’t abusing this new-found freedom. It’s all about trust. From the Creative: We get that we have a job to do. And if we’re given the time to be ourselves and perform our best, which involves time to create, we will respect the deadlines and the project manager all the more. Especially if we can collaborate on these time lines. Nothing kills creativity more than being told when to do something and how to do it. By allowing us to participate in setting deadlines, we are invested. And we are okay with being held accountable. After all, who else knows more about the time it takes to create and deliver than those of us who are creating and delivering? Yeah, exactly. Trust is definitely key, too. Mature and experienced creatives won’t abuse this wonderful, free-roaming process. From the PM: Evaluate and re-evaluate. Make sure this process is working; ask the team if it’s helping, or if they need more or less from the process. Make sure you don’t give up too much by adding risk to your project trying to pursue the creative sweet spot. An office of white walls, glass meeting rooms and repetitive keyboard clicking doesn’t foster much creativity; but on the flip side, too much freedom can lead to being taken advantage of and missed deadlines. From The Creative: It’s all about trying it out. Saying no from the start is easy; adapting a new approach to meeting deadlines can be scary for managers. But try it. I’ve been lucky to work with teams who value creativity and respect a creative’s need to “pursue the muse.” After all, if you really want high quality projects done, you need to make time for high quality creativity. Otherwise, you can probably check off that you met your deadlines, but you may not be able to say that your team gave it their best. Finding what that best is takes some time. Start small, of course. As creatives, we like to know we can pack up the cubicle and hit the open park if we need to. Trust me when I say that our brains are always working on the project. Requiring us to be physically present during operating hours looks good on paper, but does it really deliver the results that are going to impress and please those you need to be impressed and pleased? Exactly. Parting Thoughts PM’s Parting Thoughts: Creative work takes time and requires the right environment to develop. As a project manager, you can do a lot to help your team find their creative mojo, thusly making your project more successful. Don’t be afraid to break the mold or rock the boat. You expect your creative people to think outside the box, so why shouldn’t you? The Creative’s Last Word: Try it. I mean, what is there to lose if your team trusts and respects you? We’re not misbehaving imps. We’re professionals, and we we take our work and our craft very seriously. We just need something most other people don’t, and that can be scary—or just plain illogical—for others to embrace. You may not understand why I might need to skip out to an art gallery in the middle of the afternoon. But I know what I’m looking for; and when I find it, I’ll be more than happy to bring that passion, perspective and creativity back to the office. About the PM: John P Vajda: PMP, CSM: works as a Project Manager at Oracle Corporation*, and has finally found his creative mojo. The statements in this blog do not reflect that of Oracle Corporation, and are solely those opinions and thoughts of John P Vajda. Follow John on Twitter: A Project Churn-Fest: when project team members spin wheels, burn time, or simply can’t make a decision Churn: (verb): to stir or agitate violently, to produce, proceed with, or experience violent motion or agitation. Fest: (noun): a gathering, event, or show having a specified focus. Sometimes word definitions provide all that we need to label something clearly, and other times “slang” terms are all we need to understand the specific meaning. When considering all the terminology in the Project Management world, all of the phrases, colloquialisms, adjectives, and buzz words, 2 words come to mind that make me squeamish and anxious like no other: Churn-Fest. So what is Churn-Fest exactly? We’ve all attending meetings, been part of email exchanges, or witness a churn-fest real time on a project. You probably are participating in a churn-fest as you read this. The simple fact is when the wrong people come together unprepared, unorganized, or simply lacking the discipline to make decisions, a churn-fest can occur. These dreaded churn-fests start simply with a question, a comment, or maybe a request. Further clarity is needed, more questions are asked, more lines of communication are opened, more people chime in, so forth and so on. Soon, a simple question has exploded into a million fragmented sections and you are getting input from 20 people on topics they may not even have expertise in. Why does a Churn-Fest occur? These churn-fests happen when Project Managers or Project Leaders don’t help contr2ve all attending meetings, been part of email exchanges, or witness a churn-fest real time on a project. You probably are participating in a churn-fest as you read this. The simple fact is when the wrong people come together unprepared, unorganized, or simply lacking the discipline to make decisions, a churn-fest can occur. These dreaded churn-fests start simply with a question, a comment, or maybe a request. Further clarity is needed, more questions are asked, more lines of communication are opened, more people chime in, so forth and so on. Soon, a simple question has exploded into a million fragmented sections and you are getting input from 20 people on topics they may not even have expertise in. Why does a Churn-Fest occur? These churn-fests happen when Project Managers or Project Leaders don’t help control the flow of information and work to involve the right people to aid in making the right decisions. The key factor is you need the right people present to make the right decisions. You need to present the right information at the right time to speed up the decision. You need to filter out the noise and provide clarity in what you are asking for. People can also inherently feel they are experts in areas that they are not. Just because you work in Marketing doesn’t make you an expert in copy writing. Just because you are a Quality Assurance Analyst, this doesn’t make you an expert in developing code. Just because you can dress yourself in cool clothing, doesn’t make you an expert in design. Being self aware, and knowing your role is in a project is critical to preventing churn-fests. Balancing creativity with churn But what about collaboration you ask? Don’t we want an environment that breeds ideas, creativity, and participation? – Of course. But it doesn’t mean ever person on the team need to be part of every project decision. It is critical to understand team strengths and weaknesses, and as individuals be ok without adding input. Strong team members who are self aware should be comfortable adding input, or simply not saying anything at all. A project leader has to know when churn is happening and work to prevent it from spreading like smooth butter on hot toasted bread. It’s delicate and the ability to know when a decision has veered of course requires practice. Focus on listening to the direction a conversation is going. If the conversation is circular, starting to address non-issues, spinning into other topics, or simply getting off track, jump in and bring it back on course in a constructive way. Get to the root of the question, and bring it back to the surface. Ask: Why are we here? What are the goals of this discussion? What is our purpose or objective? So how do you prevent churn? 1. Be prepared and set a clear goal and objective. This can be defined by requirements, stories, agendas, problem statements, scope statements, etc. 2. Get the right people involved in the discussion, and kick the wrong people out. If you need a VP to weigh in, bring the VP into the discussion. If someone is there and they aren’t adding value, don’t include them in the discussion. 3. Be organized. Keep all your reference material in a shared collaborative environment for easy access. Use online tools that foster organization and collaboration. 4. Know your roles and responsibilities. Define what everyone’s primary job is on the project. Understand what their strengths and weaknesses are on the project. Be prepared for the team to adapt and change as the project goes on. Your strong silent developer may be leading the team by the end, and that is ok. 5. Foster a creative and productive problem solving environment. Make people comfortable with the idea of solution based thinking. Allow people to express their ideas in constructive ways. Differentiate between brainstorming and decision making. Always help to drive to a resolution when needed. 6. Practice solution based thinking, not problem based thinking. It’s easy to say why something won’t work, but make people say how it can work. 7. Control the spread of information. Don’t CC your message to death. Provide the information to people that need it, don’t blast the world with “noise”. 8. Don’t waste people’s time. Your job is to maximize efficiencies, remove roadblocks, help the team connect and collaborate. If people are churning they cannot execute. 9. Figure out what people need, and get them it! Whether it’s expert judgment from an organizational lead, a sign off to move forward on a project, or to get the Business off the developers’ backs, give the team what they need to be successful. 10. Talk! Yes, actually talk on the phone or face to face to prevent churning. 5 minutes of “face-time” can save you 5 days of churn. Churn can and will happen, but if you practice these techniques you can eliminate confusion, avoid conflicts, and move your project along to success. Every great idea starts as the seed of one person or small group of people. The creative process used to come up with the next best thing, always starts small and innocent. How does one become more Agile? The question beckons any project manager worth his/her weight in PMP training books. We all ask ourselves how we can better deal with uncertainty. How can we embrace the unknown and move forward? How can we be more predictive, and better to adapt to changes? Is this just a project question, or is this a question that weights on us everyday as human beings? We have the tools, We have the talent... 02/23/2009
It's been a while since I've been working actively on projects, but now that I am back in action I am retooling my project manager tool belt. I realized now that I've spent time in several different organizations that the tools PMs uses can be drastically different from one company to the next. Some companies are advanced, using PM software, resource staffing tools, advanced project schedules, Document repositories, etc. Some are simply uses spreadsheets. I am not sure where or when Excel became the defacto tool to manage projects, but I guess it was the most robust desktop application with a high rate of familiarity. I have been given a rare opportunity to return to a more simplistic time before technology revolutionized our lives with the internet. Not by choice, but by circumstance, I’ve been without internet and cable for about 2 weeks as I recently moved into a new apartment in Boston.. Moving to Boston! 12/23/2008
Yes it's true I move bacl to Boston on Jan 7th 2009! It's very exicting and I am thrilled to be moving back to the city I love and missed so much. Now to find the perfect job. I've had 5 interviews and am awaiting an offer from 2, but with x-mas and all it's a slow go. I am still searching for the perfect fit, but you never know what 2009 can bring! I do hope to find the right match and be employed once again by the end of January 2009. I've been busy planning my move the last month and pretty exhausted but I am excited to see what Boston has instore for me this time around :) Heading to Boston 11/21/2008
I have the opportunity to go to Boston for an interview and I am very excited! Hopefully it will work in my favor, as I am traveling on my own "dime". It will be worth it to get my boots on the ground and meet with as many people as I can. I also will spend some time looking for an apartment, so I will definitely be busy while there. I am hoping to be spending 2009 in Boston, and would like to be back there in January. Cold, blustery, New England weather, I miss you, as crazy as that sounds....I think i'll make a snowman in the street or pelt some friends with snow balls when they aren't looking. How long will this love affair with snow last you ask? Probably about a week. I am sure when I need to shovel my car out of the snow, only to return to see my parking spot taken, will the love with snow end. Snow would be great if we didn't have to drive in it. As I search for jobs in another city, I am finding distance job hunting is much more challenging than it used to be. I am looking to move back to Boston from Phoenix, and am ready to move except for a job. I know companies like local candidates, as it's easier to coordinate interviews, and potentially less risky than an out of state candidate. So I battle with the notion of moving without a job, and taking my chances on the ground in Boston. Getting my "boots" on the ground so to speak may benefit me in my search. I entertain this idea in my head and try to assess the risks of being there without a job, or being here without a job. What is higher risk? What has the biggest opportunity costs, what has the biggest return on investment? Interestingly this decision is very much like a decision made to change a project scope, or add requirements. You assess the why and how, and who and determine how it may impact your quality, budget and time, and you make a decision that suffices the sponsors and stakeholders, or customer needs. Had an interview and it went well 10/16/2008
I had an interview this week and I was able to move onto the second round. After a layoff, the waiting game is tough, but I know it's worth it in the end to wait for the right opportunity. I have several things "brewing" right now, but you can never have too many irons in the fire so to speak. I hope to have something locked down by November 1st, in regards to a job. I push myself pretty hard, so being out of work for a month to me, is unacceptable, even if I had no choice in the matter. My goal during this time off is to obtain my PMP certification, work out and continue to improve my physical condition and read a lot. |